If you're interested in the LaserCube WiFi by Wicked Lasers, this helpful FAQ page will provide all the answers you need. You can purchase a LaserCube directly from us (for folks in the USA) and if you need assistance with your LaserCube, please read this FAQ first before contacting our support team.
What are the differences between the US version and the International version?
The US version of the LaserCube has been modified to comply with FDA regulations, in particular the interlock circuit has been modified to meet the standards required for Class 4 systems with a reset requirement and emission delay. This does not effect the operation of the device other than the emergency stop system.
The US version also has the burning and targeting features disabled. This is also due to US laser regulations and product liability concerns.Which packages are you selling?
Currently we are offering the LaserCube package (LaserCube WiFi 1.2W and LaserCube WiFi 2.5W) including the following items: LaserCube WiFi, Power adapter/charging cable, USB adapters, keys, Tripod and ball, Clamp, EVA case, Expander Kit, 1 Beam expander lens, 3 Diffraction effects, X-Laser EZ Variance Kit, and E-Stop.Why is there a price difference from other websites?
The price is slightly different due to the cost of making the units US Compliant along with X-Laser including an EZ Variance Kit and E-Stop in the package.How long can I run the LaserCube, is there a duty cycle?
There is no duty cycle. There is a built-in temperature sensor which shuts off the laser at 104°F / 40°C to protect the LaserCube from overheating.Where do I download the LaserCube software?
Click here to download LaserOS, which works on Android, Mac, and Windows devices.
How do I connect my LaserCube to the e-stop?
How do I connect LaserCube to my PC, Mac, or Android device?
LaserCube 2W (USB): No, it does not work with iOS. You can control LaserCube with an Android phone or tablet.
LaserCube WiFi (2.5W): Yes, this model LaserCube will work with Apple Devices, as well as Android and Windows devices.
Why did I receive an E-Stop and not a terminator with my LaserCube?What laser power is needed for larger venues?
2-5W suit large nightclubs, and mid-sized events. 5W and up are used at large events, music festivals, concerts.What is the size of the projected laser image?
The image size will be a 1m square when the LaserCube is 2m away, 2m square image when the LaserCube is 4m away, and so on… With the Expander, it would be 3m square at 2m distance and so on….
There is no maximum range, but the apparent brightness will be reduced the larger the projection. It is recommended to use the LaserCube at half-zoom or less for better image quality.
If your laser projector has an ILDA input, you can purchase the LaserOS dongle.What is the difference between microphone and loopback audio?
LaserOS needs an audio input in order to generate music reactive visuals. Loopback audio is superior to microphone in both latency and accuracy. On Windows, all you need to do is select a loopback audio source. On Mac, you need to install Sound Siphon and then you have to select Sound Siphon as Audio Output in Sound Settings. For Android, loopback audio is not possible. The workaround is to manually add and play songs from LaserOS’s Music app to use them as an audio input.What is the warranty?
LaserCube units come with a 1-year limited warranty.How can multiple LaserCubes be used?
You can connect multiple LaserCubes to a laptop, or to an Android device using a USB Hub.
For the LaserCube WiFi, you can connect multiple using either of the two Client modes.Where are the imported files stored on my computer?
On Mac: ~/Library/Application Support/LaserOS/imports
On PC: C:\Users\ (your username) \AppData\Roaming\LaserOS\imports
On Android: ~/Android/data/com.wickedlasers.laserOS/files/imports/
You may return your LaserCube within 10 days of receiving it for a refund of the cost you paid less shipping and a 10% restocking fee. If you choose to return your LaserCube for an X-Laser branded product, you will receive a full credit towards your X-Laser product.